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WHAT’S MY ORDER STATUS?
If you have a Koala account, you can log in and view order status and tracking on the My Dashboard page under recent orders. If you checked out as a guest, you can email us at contact@Koalayogabags.com and we’d be happy to provide you an update.
HOW DO I CANCEL MY ORDER?
Depending on the status of your order, we may not be able to cancel it. Please contact us immediately at firstname.lastname@example.org and we will help you the best we can. If we are unable to cancel your order, we can always walk you through our easy returns process.
CAN I EXCHANGE MY ORDER?
We are currently not set up for exchanges, please email us at email@example.com to get a return started. Then a new order can be placed for another size or item.
FORGOT TO ADD AN ITEM TO MY ORDER; CAN I MAKE A CHANGE BEFORE IT SHIPS?
Once your order has been completed, the order goes almost immediately to processing and then it is sent to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items.
CAN I CHANGE THE COLOR/SIZE OF WHAT I JUST ORDERED?
Once your order has been submitted successfully, the order goes almost immediately to processing and then it is sent to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, we are happy to start a return for you for the goods you didn’t mean to order.
THE STYLE/SIZE/COLOR I WANT IS OUT OF STOCK, WHEN WILL YOU BE RESTOCKING?
Koala comes out with collections each new season. If something is out of stock, email us at firstname.lastname@example.org and we’d be happy to double check for you.
WHAT IS KOALA RETURN POLICY?
We will gladly accept unwashed, unaltered or unused merchandise in sellable condition for a full refund within 30 days of purchase.
WHEN WILL I RECEIVE MY REFUND?
Please allow 14 days for us to receive and process your return merchandise. We’ll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
DO YOU OFFER PRICE MATCHING OR ADJUSTMENTS?
Sorry, Koala does not offer price matching or adjustments at this time.
DO YOU OFFER ANY DISCOUNTS FOR TEACHERS?
As a BIG THANKS to all of our lovely supporters, we will be launching a Koala Pro Program where yoga instructors can purchase Koala yoga bags for a special rate. Stay posted!
DO YOU OFFER ANY DISCOUNTS FOR FIRST TIME BUYERS?
We do not have any discounts for first time buyers but we definitely plan on future special promotions and sales. Check back in soon!
DO YOU SHIP INTERNATIONALLY? DO I HAVE TO PAY DUTIES AND TAXES?
Yes. We are required by law to state the full value of your order for customs purposes. You may be subject to duties and taxes which will be estimated for you at check out..