Contact Us

Use the form on the right to contact us.

We will respond ASAP.  Because fabrics are consistently being sourced this is the best way to reach out to the designer directly to get quick updates on new fabrics and have a bag created just for you! 


Seattle, WA

Koala yoga mat bags, designed for your convenience in visually appealing fun designs. capable of holding not only your yoga mat but other essential yoga supplies.  

Terms & Conditions

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Terms & Conditions

PRIVACY POLICY

Koala ("Koalayogabags.com", "we", "our", "us") respect the privacy rights of its online visitors ("you", "your", "yours") and recognize the importance of protecting the information collected about them. We provide this statement (the "Privacy Policy") to help you understand what we may do with any personal information that we obtain from you. This Privacy Policy guides how we collect, store and use the information that you provide us with. By providing your personal information to us, you signify your acceptance of this Privacy Policy and agree that we may collect, use and disclose your personal information as described in this Privacy Policy. This Privacy Policy is incorporated into, and part of, the Terms and Conditions, which govern, in general, your use of the website maintained and operated by Koala ("the Site"). We will use your information only for the purposes set out below. Although we are committed to maintain your confidence and trust in all of our activities with you, this Privacy Policy does not govern our collection or use of data about you through channels other than the Site. Please exit the Site immediately if you do not accept this Privacy Policy or are accessing the Site in a country or other territory where use of the Site is not permitted. We may need to update this Privacy Policy from time to time. We recommend that you regularly check this page to ensure that you have read the most recent version.

WARRENTY POLICY

If a Koala yoga bag product fails due to a manufacturing defect we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. We still want you to love your Koala yoga bag so damage not covered under the warranty may be repaired for a reasonable rate and a fee.

RETURN POLICY FOR SALE ITEMS

All items are final sale, thus we cannot offer returns for these items for any reason. 

LEGAL PURCHASE AGE  

If you are under 18, we require that you inform a parent or guardian about Koala’s Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering with Koala or placing an order with us.

TYPES OF INFORMATION COLLECTED

The following information is provided by Koala to enable our online visitors to be fully informed of our Privacy Policies. The Site collects certain information when you interact with the Site. For example, the Site may collect "Personal Information" which is data that can be used to identify an individual, as defined by applicable law. The Site may also collect data that does not identify you specifically. The following is a list of data that we may collect and process about you:

  • Information that you provide by filling out forms on the Site. This includes information you provide when you register to use the Site; subscribe to any services offered on the Site including but not limited to interactive services (such newsletters, etc.); enter a competition or promotion sponsored by Koala; complete a survey; or report a problem with the Site;
  • Any information you may provide when you contact us or send us a correspondence;
  • Details of any transactions you carry out through the Site including the placement of any orders by you; and
  • Details of your visits to the Site including, but not limited to, your computer’s IP address, password information, page interaction information, traffic data, location data, weblogs, and other data about the resources that you access.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?

Koala collects personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by Koalayogabags.com. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfill your order. We only save credit card information for those customers that have registered on the Site. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

USE OF COOKIES ON OUR WEBSITE

In common with many websites, we use "cookies" to help us gather and store information about visitors to our site. A cookie is a small data file that our server sends to your browser when you visit the Site. The use of cookies helps us to assist your use of certain aspects of the Site. You can delete cookies at any time or you can set your browser to reject or disable cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Site. We may use information from cookies for the following purposes:

  • Traffic monitoring, for example, the IP address from which you access the Site, the type of browser and operating system used to access the site, the date and time of your access to the site, the pages you visit, and the Internet address of the website from which you accessed our Site;
  • To recognize repeat visitors for statistical/analytical purposes; or
  • Anonymous tracking of interaction with online advertising, for example, to monitor the number of times that a banner ad is displayed and the number of times it is clicked.

We may connect the information that we collect through cookies with other Personal Information that you provide to us. Such purposes are:

  • To customize or personalize your experience of the Site; for example, so that we can greet you on the site by name;
  • For transactional purposes, such as credit card sales; or
  • To monitor your use of the Site in order to make our communications with you as relevant as possible; for example, by sending you email communications relevant to the parts of the Site that you visit most often or by letting you know about features of the Site that you have not accessed previously.

HOW PERSONAL INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH

Koala may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body. We do collate statistical information about site traffic, sales and other commercial information which we may pass on to trusted third parties but these statistics do not include any information that can identify you personally. We see this as a value-added service helping you to find useful products or services. We strive to limit use of your information to those offers that we think you would appreciate receiving. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs. If we change our policy on disclosure to others, we will inform you and give you the choice of opting out. In addition to disclosures identified in the purposes above, from time to time we may disclose Personal Information to:

  • Our service providers and subcontractors, including our affiliates, retained to perform functions on our behalf or to provide services to us, such as warehousing and delivery; marketing and advertising; data processing; software development; website hosting and management; information technology and office services; legal, accounting, audit and other professional service providers; and further provided such service provider does not collect, use or disclose the personal information for any purpose other than to perform such functions or to provide services to us or as otherwise required by law;
  • Unaffiliated service providers with whom we may subcontract, including website hosting companies, fulfillment companies and other third party service providers;
  • The prospective seller or buyer of our business or assets in which case personal data held by it about its customers will be one of the transferred assets;

OPT-IN AND OPT-OUT PROVISIONS

When you register, we will provide a link to the Privacy Policy and consent button for the collection of your personal data. At all times, we will offer you the opportunity to opt-out of any service to which you have subscribed. Any email we send you will contain an easy automated opt-out link so that you can opt-out of that particular mailshot. Simply follow the indications in the email. In particular, you can opt-out from having your personally identifiable information shared with our business partners (except as required by law, court order, or as requested by other government or law enforcement authority or as may be required to deliver your purchases). It is not our current policy to share our customers' personal details with third parties other than as stated herein.

SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION

Because we are a global company, the data that we collect from you may be transferred to, and stored at, a destination outside the United States. Data we collect may also be processed by staffs operating outside the US who work for us or for one of our suppliers or service providers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy. Where we have given you (or where you have chosen) a user identification code, password or any other piece of information as a part of a registration scheme or a security procedure to enable you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. In particular, you should not share your password with anyone who is not of legal age to enter into contracts and purchase goods in the country or other territory in which you are located or are accessing the Site or to anyone in a country or other territory where use of the Site is not permitted. We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above, and we will use our best endeavors to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption that encrypts your information before it is sent to us to protect it from unauthorized use. In addition, we will take reasonable steps to ensure that third party business partners to whom we transfer any data will provide sufficient protection of that personal information. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal Information, we cannot guarantee the security of the data you transmit to the Site; any transmission is at your own risk. Once we have received your information, we will use reasonable efforts to try to prevent unauthorized access. In the unlikely event that we believe that the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your email address, we may notify you by email.

INTERNATIONAL SHIPPING AND CUSTOMS DISCLOSURE

International orders are subject to duties and taxes billed by your country's customs department upon arrival. Duty, customs tariffs, taxes, and VAT are set by the destination country. Koala is not responsible for any duties, customs, tariffs, taxes and VATs applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Koala is required by law to declare all items at their full price and cannot alter this amount to decrease international custom fees. If you refuse a shipment from Koala you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Koala. This amount will be deducted from your merchandise refund. If the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded. Koala cannot guarantee the delivery date for any international order. Certain items on our website may be unavailable for international shipping. Koala is not responsible for any taxes, fees, charges, or shipping costs for items that cannot be imported into your destination country.

KOALA SALES AND USE TAX POLICY STATEMENT

We have prepared this sales tax policy statement to explain to you when and why we collect sales tax on your purchases. IMPORTANT NOTICE: Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website. Koala collects sales tax in states where we have physical presence (or nexus). Koala does not collect sales tax in any state other than Washington because Koala is not required to collect sales or use tax in these states. FOR OUR TAX-EXEMPT CUSTOMERS:  Koala does not collect sales tax if we have your exemption certificate on file.

LINKS

The site may contain links or references to other websites outside of our control. Links to other websites may use our Site logo or style as a result of a co-branding agreement. These websites may send their own cookies to you and may collect data and make use of that data in ways that this Site would not. Please be aware that we have no control over these websites and our Privacy Policy does not apply to these sites. We encourage you to read the Privacy Policies and terms of use linked or referenced in the websites you enter. As required, this Privacy Policy may be supplemented by additional legal requirements in jurisdictions where we conduct business. Nothing in this Privacy Policy or otherwise will create, or add to, any right or claim (whether legal, equitable or otherwise) that any individual or person may have at law or otherwise against the Koalayogabags.com Group, the company or any third party or any of their respective directors, officers, employees, agents or representatives; nor will the existence of this Privacy Policy or its application impose or add to any obligations or liability upon the Koala.

WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS

If you require further information about our Privacy Policy or any other topic, please go to the Contact Us section of the web site and send a message to our customer care team. contact@Koalayogabags.com

YOUR CONSENT

By visiting Koalayogabags.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.